FAQ

Please read our FAQ section 
**THIS SECTION WAS UPDATED 18/07/2021**

Open from Monday 19th July we will be operating as normal with caution for indoor and outdoor dining see our opening times for more information.

The 1911 Café have read and interpreted the government guidelines and we are operating as normal but with caution.

Firstly if you have symptoms of COVID-19 or had a test/booked a test with no results received please DO NOT ENTER The 1911 Café.

We welcome mask wearing. Please wear a mask when in close proximity to others or interacting with other tables/people. We have made a decision for staff, and they can choose to wear a mask or not. We will be rolling this out when in close proximity to customers for prolonged periods. Please think about others, assess the risk and keep your distance when talking to others and ask people to wear a mask if you feel that it is required, including us.

We are not legally required to collect track and trace information we will however continue to display the QR codes for the The NHS Track and Trace for you to use. You can find this app is available to download on the Apple and Google stores.

We do request no gloves are to be worn when entering or dining in. If you are wearing gloves you will be asked to remove them and dispose of them in the bins provided. We have had this ruling from day one and I want to keep my café clean and Covid free. hand sanitiser is provided please use this when entering.

Please use the bins provided around the rooms to dispose of any napkins, masks, wipes, paper packaging such as sugar and salt packets rather than leaving them on the table. Our menu is disposable and to take this with you or dispose of it in the bins.

Unfortunately we are unable to accept dogs other than assistance dogs within the inside area of the Café. However we will allow dogs in the outside area, but no more than one dog per person. They must be on a lead, please keep them to your table and away from other customers, not everyone is confident with dogs. A Water bowl is available, If it is not full just ask. Most importantly Please clean up after your dog there is a bin outside and let us know if you need to clean it away including wee’s, and preferably not in the plant pots, and that includes your dogs.

Please ensure that you look after your personal belongings we have removed all coat racks.

We have made the decision not to do afternoon tea parties at The 1911 Café however we are going to be introducing afternoon tea at the table more details coming soon. At present we still offer afternoon tea boxes to takeaway.

If you have any questions regarding the above please do not hesitate to contact me on email hello@1911cafe.co.uk

Thank you for your understanding and support.

Are you open for a dine in service?

We are open as normal but with caution please respect others and staff when visiting

Will I have to book a table?

If you want to book the best way is to call us to find the best availability please call us on 01922408900. Alternatively you can email us hello@1911cafe.co.uk but please be aware we can take up to 24 hours to reply this way.

When are you open?

Monday to Friday 9-3 Saturday 10-3. Please note our main food service finishes approximately 30 mins before closing and we will inform you of this before you place your order. We can however still serve cakes and drinks at this time.

I want to order take away?

We will only accept takeaway orders either over the phone or walk in. If you walk in there may be a wait especially at busy times (lunchtimes) so call us and order first. All you need to do is choose from our menu which is available here and on our Facebook page. Call us on 01922408900 or 07958788911, place your order, pay over the phone is available, and then we will give you a time to collect. Then you collect and take it away to enjoy.

Can I pay by card?

Yes we take all major credit and debit cards, also Apple and google pay. We have contactless payments and the ability to pay over the phone. We also take cash payments. Unfortunately We are unable to accept cheques.

Are you doing afternoon tea?

We are planning on offering afternoon tea menus this will be launched in Mid September 2021, at present we do not have a sit in service, however we do have a variety of afternoon tea and entertaining boxes from £10 per person for take away order For more information please call us 01922408900 or 07959788911.

Are you open in the evening?

We intend to do some evenings in the future.... watch this space for further details

Are you recruiting?

Unfortunately not at this current stage, we may in the future, and this will be advertised on our website and social media channels if so.

Do you sell Gift Vouchers?

We sell gift vouchers in £10 increments, you can buy these online at our voucher site Buy a gift card

Can I book a future event such as afternoon tea party such as a baby shower or engagement party, hen do etc?

We are aware the previous business used to hold these, however we made the decision from the outset not to do group afternoon tea parties and concentrate on other projects in the Café instead. We do offer our facilities for wakes and get togethers please contact us for more information.

Something wasn’t right and I want to complain?

Like many businesses we pride ourselves in our service and food quality, if something you receive from The 1911 Café is not up to standard or is not right, we would appreciate that you contact myself direct on your visit just ask or if after your visit you was not satisfied by calling 01922408900 or 07958788911 at anytime to discuss your concern, and I would only be too happy to resolve the issue immediately.

If you write a complaint on a review site then this will be responded to by asking you to come and discuss this with me in person or over the telephone, where we can resolve the matter. Many businesses suffer over fake reviews from competition and abuse from review sites. I will not tolerate this level of review and I am 100% behind the service and quality we offer. Please think before writing a review. Not just for ourselves but all businesses and services you use

I have a question that is not on here?

Drop us an email hello@1911cafe.co.uk and we will answer it for you