FAQ

Please read our FAQ section 
**THIS SECTION WAS UPDATED 04/01/2022**

We are open operating as normal as possible. We still have socially spaced seating, hand sanitizer and screens around the cafe. We support mask wearing and will continue to maintain our regular cleaning.

We welcome mask wearing. Please wear a mask when in close proximity to others or interacting with other tables/people. We have made a decision for staff, and they can choose to wear a mask or not. We will be rolling this out when in close proximity to customers for prolonged periods. Please think about others, assess the risk and keep your distance when talking to others and ask people to wear a mask if you feel that it is required, including us.

We are not legally required to collect track and trace information we will however continue to display the QR codes for the The NHS Track and Trace for you to use. You can find this app is available to download on the Apple and Google stores.

We do request no gloves are to be worn when entering or dining in. If you are wearing gloves you will be asked to remove them and dispose of them in the bins provided. We have had this ruling from day one and I want to keep my café clean and Covid free. hand sanitiser is provided please use this when entering.

Please use the bins provided around the rooms to dispose of any napkins, masks, wipes, paper packaging such as sugar and salt packets rather than leaving them on the table. Our menu is disposable and to take this with you or dispose of it in the bins.

Unfortunately we are unable to accept dogs other than assistance dogs within the inside area of the Café. Our outdoor area is closed for the Autumn and winter.

Please ensure that you look after your personal belongings we have removed all coat racks.

We now have brand new dine in afternoon tea menu, please see our afternoon tea and buffet page

If you have any questions regarding the above please do not hesitate to contact me on email hello@1911cafe.co.uk

Thank you for your understanding and support.

Are you open for a dine in service?

We are open as normal but with caution please respect others and staff when visiting

Will I have to book a table?

If you want to book the best way is to call us to find the best availability please call us on 01922408900. Alternatively you can email us hello@1911cafe.co.uk but please be aware we can take up to 24 hours to reply this way.

When are you open?

Monday to Friday 9-3 Saturday 10-3. Please note our main food service finishes approximately 30 mins before closing and we will inform you of this before you place your order. We can however still serve cakes and drinks at this time.

I want to order take away?

We will only accept takeaway orders either over the phone or walk in. If you walk in there may be a wait especially at busy times (lunchtimes) so call us and order first. All you need to do is choose from our menu which is available here and on our Facebook page. Call us on 01922408900 or 07958788911, place your order, pay over the phone is available, and then we will give you a time to collect. Then you collect and take it away to enjoy.

Can I pay by card?

We prefer card payments, we take all major credit and debit cards, we also are able to take Apple and google pay NFC payments on mobile and watch devices. All contactless payments are up to £100 subject to your bank or card provider rules. We also offer payment over the phone, we will never contact you asking for payment in this method, please call us if you wish to pay via telephone. We also take cash payments. Unfortunately We are unable to accept cheques.

Are you doing afternoon tea?

Our afternoon tea menus are now available to dine in or take away, please see our afternoon tea and buffet page or For more information please call us 01922408900 or 07959788911. Afternoon tea bookings require at least 24 hours notice please note that afternoon tea is held in a room which may include other customers. We do not have a separate room specifically for afternoon tea. A previous business located here had a Separate room This room closed in 2019 prior to us opening and is not part of the 1911 Cafe business. We will only offer afternoon tea during our normal opening hours Monday to Friday 9-3 Saturday 10-3 with the latest booking for afternoon tea to commence at 1pm.

Are you open in the evening?

We intend to do some evenings in the future.... watch this space for further details

Are you recruiting?

Unfortunately not at this current stage, we may in the future, and this will be advertised on our website and social media channels if so.

Do you sell Gift Vouchers?

We sell gift vouchers in £10 increments, you can buy these online at our voucher site Buy a gift card alternatively pop in and see us to buy one.

Can I book a future event such as afternoon tea party such as a baby shower or engagement party, hen do etc?

we will review these on a booking enquiry based on how many people and when required. Please have this information to hand when contacting us. We will only offer afternoon tea during our normal opening hours Monday to Friday 9-3 Saturday 10-3 with the latest booking for afternoon tea parties to commence at 1pm. Please beware the group bookings are held in a room which may include other customers subject to your party size. We do not have a separate room specifically for afternoon tea. A previous business located here had a Separate room This room closed in 2019 prior to us opening and is not part of the 1911 Cafe business.

Something wasn’t right and I want to complain?

Like many businesses we pride ourselves in our service and food quality, if something you receive from The 1911 Café is not up to standard or is not right, we would appreciate that you contact myself direct on your visit just ask or if after your visit you was not satisfied by calling 01922408900 or 07958788911 at anytime to discuss your concern, and I would only be too happy to resolve the issue immediately.

If you write a complaint on a review site then this will be responded to by asking you to come and discuss this with me in person or over the telephone, where we can resolve the matter. Many businesses suffer over fake reviews from competition and abuse from review sites. I will not tolerate this level of review and I am 100% behind the service and quality we offer. Please think before writing a review. Not just for ourselves but all businesses and services you use

I have a question that is not on here?

Drop us an email hello@1911cafe.co.uk and we will answer it for you